What is your return policy?
All sales are final. If your order is damaged during shipping or printed wrong, we are happy to replace it, but you MUST notify us within 5 days of order delivery via email, to let us know that there is a problem.. If you do not notify us within 5 days, we cannot accept your return. We do not offer returns If you change your mind about your purchase.
Additional shipping charges?
Please note there is additional surcharge for APO, Hawaii, Alaska, Guam & Puerto Rico. Please contact us BEFORE placing your orders for the specific charges. Orders of over $500.00 receive FREE USPS shipping! Subtotal must reach $500.00 after any discounts, AND before tax and shipping.
Can I cancel an order after I place it?
Once orders are placed, they cannot be cancelled, as we send them off to print right away. Sorry!
When will I receive my order?
Our normal turnaround time for VINYL backdrops is 4-5 business days from the time you place your order. Turnaround time for FABRIC is approximately 3-4 weeks.
Can I rush my backdrop and receive it faster than the times listed above?
We currently do not have the option to rush an order. If you need a backdrop FAST, we do recommend ordering a vinyl backdrop, as they ship very quickly, or selecting something from our rentals selection.
How can I get free shipping on my order?
Any US orders over $500.00 (prior to shipping/tax AND after any discounts) qualify for free shipping. Sorry we cannot offer free international shipping at this time.
Do you ship Internationally?
Yes we ship worldwide. Please note that shipping prices paid do not include VAT or duties & additional moneys might be required at time of delivery.